When you create an account, make a purchase, or interact with our services, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information.

We may collect non-personal information such as browser type, operating system, IP address, and browsing behavior to improve our website and services.

We use your personal information to process your orders, manage your account, and provide customer support.

We use non-personal information to analyze website usage and improve our products and services.

We may use your contact information to send you updates, promotional offers, and other communications related to HiPhone Telecom. You can opt-out of these communications at any time.

We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

We implement a variety of security measures to protect your personal information. These measures include secure servers, encryption, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep your information confidential.

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser. You can choose to disable cookies through your browser settings.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

1) Product must be returned to any of our branches, with original Sales invoice & Cash memo for the same product if there is manufacturer defect.

2) Product should be accompanied with original packaging, accessories, product manual in sellable condition. Unpacked, unsealed, broken or damaged, partially used items will not be returned.

3) Replacement or exchange or refund will be done if there is manufacturer defect within 7 days from the date of purchase at any of our branches as Purchase Voucher with the same value of the products within 3 months.

4) Customer will be given Purchase Voucher with the same value of the item to be used at any of our branches in UAE within 3 months from the date of purchase.

5) If the product returned or given for repair has any data or information, Hiphone Telecom will not be responsible to transfer to any other device or loss of data/information which was at the time of return/repair.

6) Bank charges will be deducted while making refund for any payment made by debit / credit card. Amount will be credited in the same account only within period of 14 working days.

7) No refund will be given for any payment made by way of gift voucher or exchange voucher.

8) Accessories, batteries and consumables are not covered under warranty.

9) Warranty becomes invalid if the product(s) has been opened or tampered by an unauthorized person or other service center.

10) Retain sales invoice and warranty card to claim warranty.

11) Any products require a minimum of 15 working days to be repaired.

12) Repaired items must be collected within 3 months of delivery date. Any claim after 3 months will not be entertained and Hiphone Telecom has full authority to dispose these items.